Returns Policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, please contact us at hello@littlesproutsgardenbox.com. If your return is accepted, we'll send you instructions on how and where to send your package. Please note that return postage costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.
Subscription Cancellations
If you have an active subscription, you may cancel at any time through your account. To avoid being charged for the following month, cancellations must be made before your next billing date. If your box has already been dispatched at the time of cancellation, we are unable to issue a refund for that shipment.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if any item is defective, damaged, or incorrect. Please include a photograph of the issue where possible so we can resolve it quickly. We'll do our best to make it right — whether that's a replacement, credit, or refund — assessed on a case-by-case basis.
If only part of your box is affected, please still get in touch. You don't need to return the full box to report a problem.
Non-Returnable Items
Certain items cannot be returned due to their nature. These include:
- Seeds and any other perishable or natural goods included in your box
- Digital products (such as downloadable PDF booklets), which are non-refundable once accessed or downloaded
- Sale items and gift cards
Please get in touch if you have a question about a specific item before requesting a return.
Exchanges
We don't offer direct exchanges. The fastest way to get what you need is to return the eligible item and, once the return is accepted, place a new order separately.
European Union — 14-Day Cooling-Off Period
If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing a justification. Your item must be unused and in its original packaging, and you'll need your receipt or proof of purchase.
Please note that for subscription orders, this right applies to your first box. Once subsequent boxes have been dispatched, the cooling-off period does not apply to those shipments.
Refunds
Once we've received and inspected your return, we'll notify you of whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the payment.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at hello@littlesproutsgardenbox.com.
